I just posted a stray thought on innovation in the spam business on my (otherwise generously neglected) Fragments of Knowledge blog:
It seems that Total Quality Management has come to the spam business.
Used to be, you could tell spam emails by the weird names, non-English phrasing and requests that you’d have to be quite caffeine-deprived to respond to. That, however, may be changing. […]
Rest of the posting here: New developments in the spam war.
Thomas Wedell-Wedellsborg 